Rahel Bailie, our Content Solutions Director will be presenting and delivering a workshop at tcworld 2025.
- Presentation: IA for AI: Structuring content to get better answers when delivering content through chatbots and other delivery platforms
- Workshop: Content operations: means to an end?
About Rahel’s presentation
Presentation: IA for AI: Structuring content to get better answers when delivering content through chatbots and other delivery platforms
The idea that applying AI to a mass of unstructured content will solve content findability issues is magical thinking. There are techniques that make content more suitable for use in an AI environment. Structure is a big part of it, and these six types of structural techniques can work in tandem for a powerful findability boost. Learn six different levels of structure, how they interact for more accurate content delivery, and guidelines for when to use and combine these techniques.
About Rahel’s workshop
Workshop: Content operations: means to an end?
We know how much efficiency we can drive through good content operations. However, improving your operating model may not be appreciated as an important enough objective in and of itself. Unless you can show value that matters to management, your operational improvements may fall on deaf ears. It’s become important to tie content operations to a larger business objective. Showing how content operations connects to managing product information, and looking at the larger picture of managing corporate knowledge for internal and external users turns an operational conversation into a much more compelling conversation.
About tcworld
The full range and depth of technical communication topics will be on offer at the world’s largest industry event with the parallel tcworld conference and trade fair. This includes: Content Creation and Delivery, Content Strategie and Information Architecture, Language and Translation Technologies, Software Documentation, Terminology, Translation, User Involvement and Feedback, UX and Accessibility and Visual Communication.
About Rahel Bailie
Content Solutions Director, Altuent
Rahel Anne Bailie is the Content Solutions Director at Altuent, an Ireland-based agency focusing on elevating enterprise knowledge through structured content, AI content readiness, and user adoption. She is well-known in the content industry, with books, awards, and accolades to her name. More importantly, she is passionate about content and has spent over two decades helping companies make sense of their operations, taking on increasingly-complex problems in the areas of content strategy, content operations, knowledge management, creative operations, and related areas where she makes order from content chaos.