Looking for Technically Write IT (TWi)? We rebranded to Altuent.

Digital transformation, simplified

Whether you’re merging, transitioning platforms, or trying to leverage knowledge across the enterprise, content silos and fragmented management processes can become significant roadblocks. These silos limit access to critical insights, preventing stakeholders from quickly accessing the information that drives growth. Don’t risk reducing the effectiveness of your digital transformation.

Our unique, tailored, knowledge management consulting framework combines management consulting, lean practices, and content operations to directly address these issues and deliver the best results for your project.

Helping you achieve the results you need

We begin by helping you assess your current state. Then, we set future goals and bridge the gaps.

While our experts can address many knowledge management needs, our approach focuses on three key areas:

  • Maximising value from structured content: If you require a transition to structured content management, we help you build a migration strategy that ensures your information is organised, easily accessible, and aligned with your business goals. Our team works with you to implement best practices that deliver measurable value and improve efficiency.
  • Driving user adoption of enterprise systems: We understand that technology is only as effective as its adoption. Our experts develop tailored strategies to enhance user engagement with enterprise systems like SAP. Through training, support, and change management, we ensure your teams leverage these tools effectively for optimal impact.
  • Preparing content and data for AI insights: If your data lacks the context required for AI-driven applications, we can help. We’ve developed a framework to ensure you can harness the power of AI for predictive analytics, automation, and enhanced decision-making.

Partner with us to transform your approach to knowledge management, streamline your operations, and empower your teams to thrive in the digital age.

The power of a true enterprise partner

Data-driven decisions at your fingertips

Empower your team with instant access to accurate, up-to-date data. Bring key information to the forefront and provide clear visibility with a cutting-edge knowledge management strategy. Enable confident, strategic decision-making that propels your business toward its goals.

Reduce friction, increase user engagement

Foster a culture of efficiency by driving user adoption of enterprise systems. Equip employees with the right tools to boost proficiency, confidence, and productivity, leading to improved satisfaction and seamless interactions with systems that support their daily tasks.

AI-driven insights for competitive agility

Position your organisation to leverage advanced analytics and automation by preparing your content and data for AI insights. This will enable you to stay competitive and agile in a rapidly changing market.

Streamlined operations, optimal results

Our consulting services help eliminate inefficiencies, break down operational silos, and create a cohesive environment where information flows freely, ultimately enhancing overall organisational performance.

Meet our knowledge management specialists

Toni Ressaire

Innovation Director & AI Strategist

Toni Ressaire

Innovation Director & AI Strategist

Toni collaborates with innovation teams to drive strategic AI research and implement practical solutions for technical documentation processes. Her work empowers organisations to leverage AI effectively, enhancing clarity and efficiency in their tech doc processes. Toni, a globe-trotting Carmen Sandiego, has lived and worked in five countries. She loves travel, genealogy, and true crime mysteries!

Rahel Bailie

Content Solutions Director & Content Strategist​

Rahel Bailie

Content Solutions Director & Content Strategist​

Rahel is a veteran content strategist with over 25 years of experience, and has been with the company since 2023. Her particular interest is in content operations. Rahel has contributed to many industry books and teaches in the Content Strategy Master’s Program at FH-Joanneum in Graz, Austria.