Unlocking reliable, onsite knowledge to transform plant maintenance
Copilot agents promise faster onboarding and better decision making—but in multilingual manufacturing environments, reliability is everything. If agents surface the wrong SOP, miss local terminology, or can’t trace answers back to approved sources, trust erodes, delays stop production, and compliance is at risk.
In this webinar, Toni Ressaire and Sinéad Healy present a client case study from a global manufacturing organization where English and localized Copilot agents were developed to support technicians onsite, post onboarding. We’ll show how we enriched SharePoint content semantically with multilingual taxonomies and metadata to move beyond basic search and translation—giving Copilot agents the context it needs to deliver correct, compliant answers at the point of work.
Attendees will gain an understanding of why semantic structure improves reliability and why validating agent performance before scaling across sites and languages is critical.
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What sets this approach apart is a CoPilot Agent Reliability methodology that produces measurable confidence scores, ensuring that every answer is traceable, grounded in compliant SOPs, and suited for operational environments where safety is key.
This session will walk through the use case giving you a clear picture of how reliable CoPilot agents can support accelerated onboarding at scale, in any language.
Key Takeaways
- Understand how multilingual taxonomies and semantic metadata improve Copilot agent reliability across sites, systems, and languages.
- Learn how Copilot agent responses can be validated, measured, and rapidly improved using clear, defensible reliability metrics before scaling across plants.
- See how trusted Copilot agents accelerate onboarding and time to expertise for technicians, helping reduce downtime, improving safety compliance, and supporting faster production ramp up.
Who should attend
- Knowledge management and content leaders in manufacturing responsible for SOPs, Work Instructions, and ensuring information is accurate, current, and trusted at the point of work
- Site, operations, or maintenance managers looking to improve technician onboarding, reduce dependency on tribal knowledge, and support consistent execution across plants
- Digital transformation, IT, and transformation leaders exploring how to deploy Copilot agents safely and confidently across multilingual, regulated manufacturing environments
Meet our speakers
Sinéad Healy
Language Solutions Director
Sinéad Healy is the Language Solutions Director at Altuent, with over 25 years of experience in the translation and localization industry. She leads a team that helps global clients implement tailored localization strategies to:
- Expand into new markets
- Reduce time to market
- Introduce operational efficiencies through AI
Her mission is to ensure that all end users enjoy a consistent experience regardless of language or location. She has a strong interest in semantic AI and its potential to integrate localization into the full content development lifecycle. Sinéad has also contributed to industry publications and lectured at universities in Ireland, the UK, and Austria.
Toni Byrd Ressaire
Director of Innovation at Altuent.
Toni Ressaire is Altuent’s Director of Innovation, where she leads strategic AI knowledge management initiatives that help enterprises accelerate decision making and bridge collaboration gaps due to information silos. Toni graduated with an MSc in Technical and Scientific Communication from James Madison University in the United States. She specializes in AI strategy and thinking outside the box. She is recognised internationally as a thought leader in her field.